Melbit Privacy Policy — How We Handle Your Personal Data

Melbit operates the online gaming platform available at melbit.club. When this privacy policy refers to "melbit", "we", "us", or "our", it means the melbit platform and the team responsible for operating it.

Melbit acts as the data controller for the personal data collected through the melbit.club platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how melbit handles your data, you can contact us directly at [email protected].

Melbit collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third parties such as payment processors and identity verification services. Here is a breakdown of the categories of data we collect:

Melbit does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

Melbit uses your personal data only for legitimate purposes directly related to operating your account and providing the melbit service. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create, maintain, and secure your melbit account, including verifying your identity and age at registration.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the melbit support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming patterns and intervene where there are signs of problem gambling, in line with our Responsible Gaming Policy.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the melbit platform.
• Marketing communications: To send you promotional offers and updates about melbit, where you have consented to receive such communications. You can opt out at any time.

Melbit will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing you with the opportunity to request human review of that decision.

Melbit processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to fulfil our obligations to you under the melbit Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing that is required to comply with applicable laws — for example, identity verification for anti-money laundering compliance.
• Legitimate interests: Processing that is necessary for melbit's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing emails. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Melbit does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: We share financial data with payment service providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification services: We share identity data with third-party KYC verification providers to confirm your identity and age as required by our compliance obligations.
• Fraud prevention services: We may share technical and usage data with fraud detection services to identify and prevent fraudulent activity on the platform.
• Regulatory authorities: We may be required to share data with regulatory bodies, law enforcement agencies, or other government authorities where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of melbit's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

All third parties with whom melbit shares personal data are required to handle that data securely and in accordance with applicable data protection standards. Melbit does not permit third parties to use your data for their own marketing purposes.

Melbit uses cookies and similar tracking technologies on the melbit.club platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Analytics cookies: Used to understand how players use the melbit platform — for example, which pages are visited most often and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language or display settings.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent and can be disabled at any time through your browser settings.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Note that disabling essential cookies may affect the functionality of the melbit platform.

Melbit retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Active accounts: Personal data is retained for the duration of your account's active status plus any legally required retention period after account closure.
• Closed accounts: Following account closure, melbit retains certain data — including identity verification records and transaction history — for a minimum of five years to comply with anti-money laundering regulations.
• Marketing data: If you have opted out of marketing communications, melbit retains a record of your opt-out to ensure we do not contact you again. This record is kept indefinitely.
• Support communications: Records of support interactions are retained for up to three years to assist with dispute resolution and quality assurance.

When personal data is no longer required, melbit securely deletes or anonymises it so that it can no longer be associated with you. Anonymised data may be retained indefinitely for analytical purposes.

Melbit takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and melbit's servers is encrypted using TLS (Transport Layer Security) technology.
• Passwords are stored using strong one-way hashing algorithms. Melbit staff cannot view your password in plain text.
• Access to personal data within melbit is restricted to staff who need it to perform their job functions. All staff with data access are trained in data protection practices.
• Melbit conducts regular security reviews and vulnerability assessments of its platform and infrastructure.
• Payment data is handled by PCI-DSS compliant payment processors. Melbit does not store full payment card details on its own servers.

While melbit takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your melbit account has been compromised, please contact our support team immediately at [email protected].

You have a number of rights in relation to the personal data melbit holds about you. These rights are summarised below. To exercise any of these rights, contact melbit support at [email protected].

Melbit will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

The melbit platform is strictly for adults aged 18 and over. Melbit does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the melbit platform.

If melbit becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all data will be deleted, and any funds associated with the account will be handled in accordance with applicable regulations.

If you believe that a minor has registered on the melbit platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Melbit may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify registered players by email before the changes take effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how melbit protects your personal data.

Continued use of the melbit platform after the effective date of any changes to this privacy policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting melbit support.

If you have any questions, concerns, or requests relating to this privacy policy or the way melbit handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond as quickly as possible.

• Email: [email protected]
• Live Chat: Available from within your melbit account after login
• Data Rights Requests: Submit via email with the subject line "Data Rights Request"
• Response Time: We aim to respond to all privacy queries within 3 business days

For responsible gaming support, please visit our dedicated Responsible Gaming page. For full details of your account obligations, please review our Terms and Conditions.