Melbit Terms and Conditions — Know Your Rights Before You Play

By accessing, registering on, or using the melbit platform at melbit.club, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the melbit platform, including visitors who browse without registering and registered players who place bets or play games.

If you do not agree with any part of these terms, you must not use the melbit platform. Your continued use of melbit following any update to these terms constitutes your acceptance of the revised terms.

These terms should be read alongside melbit's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and melbit.

To register and play on melbit, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or immediate family member of a melbit employee or contractor.

Melbit reserves the right to request proof of eligibility at any time. If a player is found to be ineligible — including being under 18 years of age — their account will be closed immediately, all pending bets will be voided, and any balance may be forfeited in accordance with applicable regulations.

Each person may hold only one melbit account. Creating duplicate accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a violation of these terms and may result in all associated accounts being suspended.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. Melbit uses this information to verify your identity, process payments, and communicate with you about your account.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• You must notify melbit immediately if you suspect unauthorised access to your account.
• Melbit is not liable for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.
• Account registration is free. Melbit does not charge any fee to create an account.
• You must keep your registered contact details up to date. Melbit uses your email and phone number for important account communications.

Melbit accepts deposits via bKash, Nagad, Rocket, and other local payment methods available at the time of your deposit. Supported payment methods are displayed on the deposit page within your account. Melbit does not accept cash deposits or deposits from third-party payment sources not registered in your name.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit amounts are displayed on the deposit page and may vary by payment method.
• Deposits are credited to your melbit balance instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference.
• Melbit does not charge fees on deposits. However, your payment provider may apply their own transaction fees.
• Melbit reserves the right to request proof of payment method ownership before processing withdrawals from a newly added payment source.

All transactions on melbit are processed in Bangladeshi Taka (BDT). Currency conversion is not available on the platform. If your payment provider applies a currency conversion, the resulting BDT amount will be credited to your melbit balance.

Melbit processes withdrawal requests to the same payment method used for the most recent deposit, where possible. This is a standard anti-fraud measure. Withdrawals to a different payment method may require additional verification.

• Withdrawals are processed within an average of five minutes for verified accounts during normal operating conditions.
• First-time withdrawals require identity verification. You will be asked to confirm your name, date of birth, and payment method ownership.
• Minimum and maximum withdrawal amounts are displayed on the withdrawal page and may vary by payment method.
• Melbit does not charge withdrawal fees. Processing times may vary depending on your payment provider.
• Withdrawals of bonus funds are subject to the wagering requirements of the relevant bonus. Bonus funds cannot be withdrawn until wagering requirements are met.
• Melbit reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity or a breach of these terms.

If your withdrawal has not arrived within the timeframe displayed on the withdrawal page, please contact melbit support with your withdrawal reference number. Our team will investigate and resolve the issue as quickly as possible.

Melbit offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that are published on the relevant promotion page. These general terms apply alongside any bonus-specific terms.

• Bonuses are credited to your melbit account in accordance with the terms of the specific promotion.
• All bonuses are subject to wagering requirements. The wagering requirement for each bonus is stated on the promotion page.
• Bonus funds and real money funds are tracked separately in your melbit account. Real money is used first when placing bets.
• Melbit reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Bonuses may not be transferred between accounts or exchanged for cash before wagering requirements are met.
• Melbit reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse, including but not limited to creating multiple accounts to claim the same bonus.
• Only one welcome bonus may be claimed per player, per household, and per IP address.

All games available on the melbit platform operate using certified random number generator (RNG) technology. Game outcomes are not influenced by the platform, by player history, or by account balance. The return-to-player (RTP) percentage for each game is published on the relevant game page.

• Each game on melbit has its own specific rules, which are accessible from within the game interface.
• In the event of a discrepancy between the game display and the melbit server records, the server records will be considered the authoritative source.
• If a game malfunctions or produces an error during play, all bets placed during the malfunction period may be voided and stakes returned to players.
• Melbit is not responsible for losses resulting from a player's misunderstanding of game rules. Players are encouraged to review game rules before placing bets.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

Melbit's game library includes fishing games, slots, live casino, bingo, and sports betting. Each category operates under its own specific rules in addition to these general terms. Live casino games are subject to the rules of the specific game variant being played, as managed by the live dealer.

The following activities are strictly prohibited on the melbit platform. Engaging in any of these activities will result in immediate account suspension and may result in permanent closure and forfeiture of balances:

• Creating more than one account, or assisting another person in creating an account to circumvent restrictions.
• Using automated software, bots, scripts, or any other technology to place bets or interact with the platform in a non-human manner.
• Exploiting software bugs, errors, or vulnerabilities in the platform or any game. Any winnings resulting from a known or suspected exploit will be voided.
• Colluding with other players to gain an unfair advantage in any game, particularly in multiplayer or live casino formats.
• Using a VPN or proxy service to circumvent geographic restrictions or to obscure your true location.
• Engaging in money laundering or using the melbit platform to process funds derived from illegal activity.
• Providing false information during registration, verification, or any communication with melbit support.
• Engaging in abusive, threatening, or harassing behaviour toward melbit staff or other players.

Melbit reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• Detection of duplicate accounts linked to the same player.
• A player's own request for self-exclusion under the Responsible Gaming policy.
• Regulatory requirements or instructions from relevant authorities.

If your account is suspended, you will be notified by email with the reason for suspension where it is permissible to disclose this. You may appeal a suspension by contacting melbit support. Melbit will review appeals within five business days.

Players may also request voluntary account closure at any time by contacting support. Upon closure, any remaining real money balance will be returned to your registered payment method after verification, provided there are no outstanding investigations or holds on the account.

Melbit is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from your account settings.

• Deposit limits can be set on a daily, weekly, or monthly basis. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period.
• Session time reminders can be configured to notify you after a set period of continuous play.
• Self-exclusion can be requested for periods ranging from 30 days to permanent exclusion. During self-exclusion, your account will be locked and you will not be able to access the platform.
• Melbit will not send promotional communications to players who are under self-exclusion.

If you are concerned about your gaming habits, or those of someone you know, please visit our Responsible Gaming page for more information and resources. Our support team is also available 24/7 to assist with any responsible gaming queries.

Melbit collects and processes personal data in accordance with its Privacy Policy. By registering on melbit, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• Melbit collects personal data including your name, date of birth, contact details, and payment information for the purposes of account management, identity verification, and payment processing.
• Melbit does not sell your personal data to third parties.
• Melbit may share your data with payment processors, identity verification services, and regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details of how melbit handles your personal data, please review the Privacy Policy.

Melbit provides its platform on an "as available" basis. While we work hard to maintain platform uptime and reliability, we cannot guarantee uninterrupted access to the platform at all times.

• Melbit is not liable for losses resulting from platform downtime, technical errors, or interruptions to internet connectivity.
• Melbit is not liable for losses resulting from a player's failure to understand game rules or bonus terms.
• Melbit's total liability to any player in connection with their use of the platform is limited to the amount of real money deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these terms limits melbit's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Melbit makes no warranty that the platform is free from errors, viruses, or other harmful components. Players are responsible for ensuring their own devices and connections are secure before accessing the platform.

Melbit reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, melbit will notify registered players by email at least seven days before the changes take effect, where practicable.

The date of the most recent update is displayed at the top of this page. It is your responsibility to review these terms periodically. Continued use of the melbit platform after the effective date of any changes constitutes your acceptance of the updated terms.

If you do not agree with any changes to these terms, you must stop using the platform and may request account closure by contacting melbit support.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the melbit support team. We're available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available from within your melbit account after login
• Response Time: Average first response under three minutes via live chat

For responsible gaming support specifically, please visit our dedicated Responsible Gaming page which includes additional resources and contact options for players who need help managing their gaming activity.